DXRacer USA promises to repair or replace any DXRacer USA product (excluding Prince Series) or component that DXRacer USA finds to be defective in material or workmanship within two (2) years, and a Lifetime warranty on the steel frame of our chairs. The lifetime warranty you are to receive would cover the steel frame within the backrest and bucket seat of the chair. All parts that assemble to the exterior of the chair are considered 'parts' which are covered under a 2-year warranty. DXRacer will honor the warranty from the date of original purchase so long as you, the original purchaser, still owns it. This is your sole and exclusive remedy. This warranty is subject to the provisions below.
1.For the following time periods, your warranty will be in effect
* Please note DXRacer does not warrant the color-fastness or matching of colors, grains, or textures of covering materials.
TO THE EXTENT ALLOWED BY LAW, DXRACER USA MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. DXRACER WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.
*If purchased in Canada, you must have physical proof of purchase.
If you need a warranty for your chair or have any questions, you can email us at firstname.lastname@example.org
1.Please have your detailed order information ready for the Warranty Department to begin your claim. You will be required to send photos and/or videos of the complication you are experiencing to allow our Warranty Department to further assist you.
2.If you purchased your chair through a licensed 3rd party vendor, you will need to supply a copy of your receipt.
3.If inventory for the needed part is unavailable, your replacement will ship once the inventory is replenished. Please note that shipments can take 4-8 weeks to arrive at our warehouse.
4.Warranty hours of operation are Monday-Friday 8:30 am to 5:00 pm EST, and closed on Saturday, Sunday, and legal holidays.